By visiting this Web site, you are accepting the policies and practices described in this notice, which covers the following topics:

Please note that this Use Policy is subject to change without notice and that it reflects the TCE Group, makers of ‘PK+ Telehealth’, current business practices. This policy was updated on February 19, 2019.

Personal Information and Choice

"Personal information" is information about a person that identifies or describes an individual, including, but not limited to, his or her name, physical description, home address, telephone number, financial matters, and medical history, readily identifiable to that specific individual. An Internet Protocol (IP) address is not considered personal information; however, it is considered "electronically collected personal information."

"Electronically collected personal information" we automatically collect your computer’s (or network’s) IP address and statistical information about which Web pages you visit. If you voluntarily participate in an activity that asks for specific information (e.g., completing a request for assistance, personalizing the content of the Web site, sending an e-mail, or participating in a survey, etc.), more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the Web site.


Children are not eligible to use services that require submission of personal information and we require that minors (under the age of 18) do not submit any personal information to us. This includes submitting personal information as part of a user profile or personalization profile. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor, you should seek guidance from your parents.


We do collect personal information directly from individuals who want to use some of our services. Collection of this information is required to deliver the specific product services.

If you do nothing during your visit to the Web site but browse or download information, we automatically collect and store the following information about your visit:

1. The IP address of your computer or network. The IP address is a numerical identifier used to direct Internet traffic to you and generate statistics used in the management of this site.
2. The type of web browser and operating system you used.
3. The date and time you visited this site.
4. The Web pages or services you accessed at this site.
5. The Web site you visited before coming to this Web site.
6. If you downloaded a form, the form that was downloaded.

The information we automatically collect or store is used to improve the content of our Web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering Web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our Web site to continually improve the value of the materials available. Our Web site logs do not identify a visitor by personal information, and we do not attempt to link other Web sites with the individuals who browse the PK+ Telehealth Web site.


If you choose to submit the information to us, any private information will be managed in accordance with our Privacy Policy.


If during your visit to the Web site you participate in a survey or send an e-mail, the following additional information will be collected:

1. The e-mail address and contents of the e-mail.


You may choose to provide us with personal information, as in an e-mail, with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other third party/state employees who may be better able to help you, and this staff may be employed by a different agency within the State or Canada. Except for authorized law enforcement investigations or as required by law, we do not share our e-mail with any other organizations.

We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action.


If you place an order with us, we request information from the user on our order form. A user must provide contact information and financial information. This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you.


Cookies are simple text files stored on your computer by your Web browser. The PK+ Telehealth Web site does not use cookies to maintain personalization. Cookies created on your computer by using this Web site do not contain "personal information" and do not compromise your privacy or security.

In order to provide special functionality to the PK+ Telehealth Web site, cookies may be used that remain on your computer from session to session, unless deleted by you. We use session cookie to help optimize your browsing/using experience in our secure server. PK+ Telehealth website does not store in cookies any personal information about you. These cookies are automatically deleted when your web browser is closed.

While cookies are optional for browsing PK+ Telehealth website, they are required for registering, logging on, managing your patients’ information and their orders. If you wish to purchase items or set up an account on PK+ Telehealth website you will need to accept a PK+ Telehealth cookie. However, if you turn your cookie option off, you may not be able to access some of the features in the Web site or use interactive web applications.


TCE Group, as developer and manager of this Web site, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including, but not limited, to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire website operating environment as part of its continuing commitment to risk management by using the IBM technology. This information should not be construed in any way as giving business, legal, or other advice or warranting as fail proof the security of information provided through the PK+ Telehealth Web site.

This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

Privacy Policy

Your privacy is important to us. To better protect your privacy our Privacy Policy explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


This Web site has links to sites we believe might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.


The PK+ Telehealth Web site at times contains some content that is supplied by third parties and users. Any opinions, advice, statements, services, offers, reviews or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of TCE Group.


We welcome your feedback. If you have any questions or concerns about our privacy policies, or about the way your information is collected and used, please Contact Us.


Construction of the disclaimers noted above and resolution of disputes over the disclaimers are governed by the laws of the Ontario, Canada. This Conditions of Use Policy is subject to change without notice.